NIOSA Shipping Policy

Last updated: September 22, 2026

At NIOSA, many of our garments are produced specifically for your order. Please allow time for both production and international delivery when placing your order.

The estimated delivery timeframe shown below includes two separate stages:

Production → Shipping → Delivery

Order Processing & Production

Most NIOSA products are produced after an order is placed.

Production generally takes approximately  2-4 business days before an order is ready to ship.

During periods of high demand, product launches, holidays, or circumstances outside our control, production may take longer.

Production time is separate from shipping time.

International Fulfillment

NIOSA currently fulfills applicable products through an international production and fulfillment network.

This means your order may be produced and shipped internationally before arriving at your destination.

Once production is complete and your package has been transferred to the shipping carrier, transit begins.

Estimated Delivery Time

For most orders, please allow approximately:

Production: 2–4 business days
International transit: approximately 5–10 business days depending on shipping method and destination
Estimated total: approximately 2 weeks from order placement

These are estimates rather than guaranteed delivery dates.

Tracking Your Order

Once your order ships, you will receive shipping confirmation with a tracking number.

Please allow time for tracking information to become active after your shipment is transferred to the carrier.

Tracking updates can occasionally take additional time when a package moves between international and local carrier networks.

Multiple Items

If your order contains multiple products, production times may differ between items.

Orders may occasionally arrive in separate packages or at different times depending on product availability, production requirements, and fulfillment logistics.

If this occurs, you may receive separate tracking information for each shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

Please verify your:

• Full name
• Street address
• Apartment or unit number
• City
• State/province
• Postal or ZIP code
• Country
• Phone number
• Email address

A valid phone number is particularly important for international shipments because carriers may need to contact the recipient to complete delivery.

Address Changes

If you notice an error in your shipping information, contact NIOSA as soon as possible.

Address changes may not be guaranteed once fulfillment has begun.

Incorrect or Incomplete Addresses

NIOSA is not responsible for delivery failures caused by incorrect or incomplete information provided at checkout.

If an order must be reshipped because of an incorrect address, invalid phone number, failed delivery attempt, or other customer-provided information, the customer may be responsible for additional shipping costs.

Delayed Shipments

International shipments can occasionally experience delays beyond the original estimate.

Possible causes include:

• Customs processing
• Carrier delays
• Weather
• Flight disruptions
• Holidays
• Local postal delays
• High-volume periods
• Incorrect shipping information
• Events outside the control of NIOSA or its fulfillment partners

A delayed package is not automatically considered lost.

If your tracking has not updated for an extended period or your order appears significantly delayed, contact NIOSA customer support and we will investigate.

Lost Packages

If tracking indicates that a package may have been lost in transit, contact us as soon as possible with your order number.

We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.

If a carrier confirms that a package was lost in transit, an eligible order may qualify for replacement or another appropriate resolution.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, first:

Check around the delivery location, ask household members or neighbors, check with your building’s front desk/mailroom where applicable, and contact the local carrier.

Please contact NIOSA if you still cannot locate the package.

NIOSA will assist where reasonably possible, but packages confirmed as successfully delivered by the carrier do not automatically qualify for replacement or refund.

Customs, Duties & Import Charges

Because NIOSA uses international fulfillment, orders may cross international borders.

Customs requirements can vary by destination and shipping method.

For destinations outside the United States, local customs, taxes, duties, or other import-related charges may apply depending on the destination country’s rules.

Unless otherwise stated at checkout or required by applicable law, any destination-specific duties, taxes, or customs charges assessed directly to the recipient are the customer’s responsibility.

Order Cancellations

Because many NIOSA products are produced specifically for your order, processing may begin shortly after purchase.

If you need to cancel or modify an order, contact us immediately.

Cancellation or modification is not guaranteed once production or fulfillment has begun.

Please review all product, size, color, quantity, and shipping information carefully before completing your purchase.

Contact

For questions about an order or shipment, contact:

NIOSA / NIOLAND Customer Support
[genius@nioland.com]

Please include your name and order number so we can assist you as quickly as possible.