NIOSA Return & Refund Policy

Last updated: September 22, 2026

At NIOSA, every piece is prepared with intention. We want you to be confident in your purchase and in the experience surrounding it.

Please review our return and refund policy before placing your order.

Returns

Eligible return requests must be submitted within 14 days of delivery.

To qualify for a return, the item must be:

• Unworn and unused
• Unwashed
• Unaltered
• In its original condition
• Free from stains, odors, damage, or signs of wear
• Returned with original tags and packaging, where applicable
• Accompanied by proof of purchase

All returns require prior authorization from NIOSA. Do not send merchandise back to the address shown on your original package. The appropriate return instructions and address will be provided after your request is approved.

Unauthorized returns may not be accepted.

How to Request a Return

Contact NIOSA customer support within 14 days of delivery and provide:

• Your name
• Order number
• Item(s) involved
• Reason for the return
• Photos or video when reporting damage, defects, misprints, or an incorrect item

Once your request has been reviewed, we will provide the appropriate next steps.

Size, Fit & Change-of-Mind Returns

Eligible items may be returned for reasons such as sizing, fit, or change of mind within the 14-day return period.

For these returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

Because some NIOSA garments are produced specifically after an order is placed, we strongly encourage customers to review the product description and size information carefully before purchasing.

Damaged, Defective, Misprinted or Incorrect Items

Please inspect your order immediately upon delivery.

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact NIOSA within 7 days of delivery whenever possible.

Include your order number and clear photographs or video showing the issue.

Once the issue has been reviewed and verified, NIOSA will provide an appropriate resolution, which may include a replacement or refund at no additional product cost to you.

For verified manufacturing or fulfillment errors, NIOSA will handle the issue with our production partner on your behalf.

Lost Packages

If tracking indicates that a shipment has been lost in transit, contact NIOSA as soon as possible.

Claims involving packages believed to be lost should ideally be submitted within 7 days of the estimated delivery date so the shipment can be investigated promptly.

If tracking shows a package as delivered but you cannot locate it, contact the carrier first and check the delivery location, household members, neighbors, building staff, or other secure areas where the package may have been left.

We will assist where reasonably possible, but a carrier’s confirmed delivery does not automatically qualify an order for a refund or replacement.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, delayed, lost, or requires reshipment because incorrect or incomplete shipping information was provided, additional shipping charges may apply.

Once an order has shipped, the shipping address generally cannot be changed.

Exchanges

NIOSA does not currently offer direct exchanges.

If you need a different size, color, or item, submit an eligible return request and place a new order for the desired item.

This also helps prevent your preferred replacement from selling out while the original item is being returned.

Non-Returnable Items

The following are not eligible for standard returns:

• Items marked Final Sale
• Gift cards
• Worn, washed, altered, stained, or customer-damaged merchandise
• Items outside the stated return period
• Personalized or customized products identified as non-returnable before purchase
• Certain hygiene-sensitive products where applicable
• Other products specifically identified as non-returnable on their product page

Defective or incorrectly fulfilled merchandise will still be reviewed separately where applicable.

Refunds

Once an authorized return is received, it will be inspected.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund after it has been issued.

Original shipping charges and return shipping costs are generally non-refundable unless the return resulted from a verified manufacturing or fulfillment error or applicable law requires otherwise.

NIOSA reserves the right to decline returns that do not meet the eligibility requirements described in this policy.

Order Changes & Cancellations

Because some NIOSA products enter production shortly after an order is submitted, order changes and cancellations are not guaranteed.

Contact NIOSA (genius@nioland.com) immediately if you need to cancel an order.

If production has not begun, we will attempt to cancel the order. Once an order has entered production, it can no longer be canceled or modified.

Please carefully review your:

• Product
• Size
• Color
• Quantity
• Shipping address

before completing checkout.

Contact NIOSA

For return, refund, damaged-item, or order questions, contact NIOSA customer support (genius@nioland.com) with your order number and relevant details.